Refund & Exchange Policy

Order Cancellation

If you wish to cancel your order, please contact us at admin@hausofhandmade.com within 24 hours of placing the order.
Our team will assist you with the cancellation process and share any necessary instructions.

Refunds

At Haus of Handmade (HOH), every piece is crafted with care and made to order. Due to the time and labor involved:

  • Refunds are not offered

  • Orders are not eligible for returns

However, in genuine cases such as fulfilment errors (incorrectly shipped or missing items), we will issue store credits:

  • Credits will be sent to your registered email ID

  • Issued in the form of a coupon

  • Valid for 1 year from the date of issue

Size Exchange

If you require a size exchange, please email us at admin@hausofhandmade.com with the subject line:
SIZE EXCHANGE

Important guidelines:

  • We must be notified within 3 days of receiving your order

  • Please keep your Order Number and Email ID ready for a smooth process

  • The product must be couriered back to us

  • Return shipping charges will be borne by the customer

Exchanges & Returns Not Accepted For

Please note that we do not accept exchanges or returns for:

  • Products purchased during a sale

  • Customized size orders

Quality Assurance

Every HOH piece undergoes rigorous quality checks to ensure it meets our standards of craftsmanship and excellence. We take pride in delivering products of the finest quality.

Contact Us

For any questions or concerns regarding returns or exchanges, feel free to reach out to us at
📧 admin@hausofhandmade.com

Our dedicated customer support team is always happy to assist you.

Our Craft

Four hours of someone's day,
in every shirt.

Every piece we make carries the hands, the time, and the care of the craftswomen behind it.

Our Ethos

The thought behind every piece

Made in small batches

We don't make hundreds of the same piece. Each style is made in limited numbers, giving us more time to focus on the little things and make every piece with care.

Made to fit you

Whether it's the length, sleeves, neckline or fit, we can make small changes to suit you. After all, clothes should fit you, not the other way around.

Fabrics you'll love wearing

We choose fabrics that feel soft, light and comfortable against the skin. The kind you can wear all day and feel good in, even on warmer days.

It's all in the details

From the way a hem is finished to the buttons we choose, we pay attention to the little things. They may seem small, but they make all the difference.

Up Close

The details you feel

Hand embroideryIntricate work, done by hand
Fabric detailingThoughtful textures and layers
Hand-finished constructionEvery seam and edge, carefully finished

Why It Matters

What this means for you

  • A fit that feels right Your measurements and preferences are taken into account, so the final piece feels like it was made for you.
  • Comfort you can count on Easy, breathable fabrics that feel good on the skin and are comfortable enough to wear all day.
  • Made to be worn again and again Thoughtful construction and careful finishing help your clothes hold up, wear after wear.
  • Something a little more personal With limited pieces and the option to make changes, your outfit feels less like something picked off a rack.
  • A more personal experience You can speak directly with the people making your clothes, share what you have in mind and be part of the process.

Versatility

One piece, many ways

From slow mornings to evening plans, see how one piece fits into different parts of your day.

Wear it to: morning coffee, running errands or heading to work.

Pair it with: comfortable flats and an everyday tote.

Fit & Form

One piece, different bodies

The same garment, worn by different women. See how the fit, fall and silhouette come together on different body shapes.

The fit: See how the garment falls and sits on a leaner frame.