Refund/ Exchange Policy
How can I cancel my order?
If you wish to cancel your order, please contact us at firstname.lastname@example.org within 24 hours of placing the order. We will assist you with the cancellation process and provide any necessary instructions.
Do you offer refunds?
We do not offer refunds on orders due to the time and labor invested in crafting each product. The order is not valid for a return as each outfit is made to order, however, in genuine cases like in case of a fulfilment errors, such as incorrectly shipped or missing items, store credits will be issued to you on your email ID in the form of a coupon with one year validity from the date of issue.
In case of product size exchange, please write to us at email@example.com with subject: SIZE EXCHANGE.
We must be notified within 3 days of receipt of order about your intent to exchange of the product. We request you to keep your Order no. and E-mail ID readily available to you for a hassle-free process.
- In which case you need to courier the outfit back to us. Return shipping charges will be applicable and will be bore by the customer.
Please note that we don't accept exchange and returns on:
- Any product ordered in sale is not eligible for an exchange or a return.
- Any customized size product ordered
Every single piece designed and produced by HOH goes through rigorous quality checks to ensure it meets our high standards. We strive to deliver products of the finest quality and craftsmanship.
How can I contact you?
If you have any questions or concerns regarding returns and exchanges, please feel free to reach out to us at firstname.lastname@example.org. Our dedicated customer support team is here to assist you and provide further guidance.