The delivery will be initiated in 10-15 working days for dispatch. Prepaid Orders will be given priority over Cash on Delivery orders.
When will I receive my order confirmation proof?
After placing your order, you will receive an order confirmation email. This email serves as a confirmation that we have received your order details and payment.
How will I track my order?
Once your order is dispatched from our studio to your address, you will receive a shipment email. This email will provide you with a tracking code that you can use to track the progress of your order on the website of the relevant courier company.
How will I receive my order?
It is important to ensure that someone is available at the given address to receive your order. The courier will make two delivery attempts. If no one is available to receive the shipment, it will be returned to our studio. Please note that additional fees may apply for further delivery attempts.
What is the average order processing time?
We strive to process and ship orders in a timely manner. Please note that our order processing time is 10-15 working days from the date of order placement. This time allows us to ensure each piece is specially crafted for you with attention to detail and quality.
Do you offer free shipping?
We are pleased to offer free shipping on all orders in India. You can enjoy the convenience of having your purchases delivered to your doorstep without any additional shipping charges.
Do you ship orders internationally?
We offer international shipping to select countries. Additional customs duties, taxes, or import fees may apply upon delivery, depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the purchase price. Please contact us on +91 8800103552 before placing the order to confirm the shipping.
How do I pick the right size while placing my order?
Each piece in our collection is specially crafted for you. We highly recommend reviewing our size guide and being sure of your size before placing an order. If you have any questions regarding sizing or need assistance, please contact us at the provided WhatsApp number: +91 8800103552.
Why is my order delayed?
The delivery time will vary depending on the shipping destination. While we strive to deliver your order as quickly as possible, please note that delivery times may be subject to delays due to unforeseen circumstances or events beyond our control.
What should I keep in mind while placing my order?
It is essential to provide accurate and complete shipping information when placing your order. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.
Can I modify my order?
If you need to make any modifications or changes to your order, such as the shipping address or sizing, please contact us within 24 hours on our WhatsApp number. We will do our best to accommodate your request, but please note that changes may not be possible after the order has been processed or shipped.
How can I contact you?
For any queries, concerns, or assistance regarding shipping and deliveries, please feel free to contact us at the given WhatsApp number: +91 8800103552. We are here to help and ensure your shopping experience is a positive one.
Return and Exchange Policies
How can I cancel my order?
If you wish to cancel your order, please contact us at firstname.lastname@example.org within 24 hours of placing the order. We will assist you with the cancellation process and provide any necessary instructions.
Do you offer refunds?
We do not offer refunds on orders due to the time and labor invested in crafting each product. The order is not valid for a return as each outfit is made to order, however you can request for a size exchange by reaching out to us. In which case you need to courier the outfit back to us. In genuine cases of fulfillment errors such as incorrectly shipped or missing items, store credits will be issued to you via email. These store credits will be provided in the form of a coupon with a one-year validity. Every single piece designed and produced by HOH goes through rigorous quality checks to ensure it meets our high standards. We strive to deliver products of the finest quality and craftsmanship.
Any product ordered in sale is not eligible for an exchange or a return.
How can I contact you?
If you have any questions or concerns regarding returns and exchanges, please feel free to reach out to us at email@example.com. Our dedicated customer support team is here to assist you and provide further guidance.
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