Ethnic Wear Returns & Exchange Policy — Haus of Handmade

Shopping for ethnic wear online can feel uncertain — sizing, fabric feel, colour rendering on screen versus reality. At Haus of Handmade, we want your experience to be stress-free. This page explains our exchange process and gives you practical tips to shop confidently.

Getting Your Measurements Right

The most common reason for sizing issues is incorrect measurement. Before purchasing any ethnic wear online, take the time to measure yourself properly:

  • Bust: Measure around the fullest part of your chest, keeping the tape parallel to the floor.
  • Waist: Measure around your natural waist — typically the narrowest part of your torso.
  • Hips: Measure around the fullest part of your hips, about 8 inches below the waist.
  • Length: For kurtas and tops, measure from the shoulder seam down to where you’d like the garment to end.

Compare your measurements against the size chart provided on each product page. If you’re between sizes, we recommend sizing up for a comfortable, relaxed fit.

What to Check Before Buying Ethnic Wear Online

  • Read the fabric description — natural fabrics like linen and cotton may have slight texture variations.
  • Check the colour note — screens can vary; look for fabric swatches or detailed product photos.
  • Review the care instructions — handmade pieces may require gentle washing or dry cleaning.
  • Confirm the occasion fit — some co-ord sets are casual while others are semi-formal.

Our Exchange Process

We currently offer exchanges on eligible items within a specified period from the date of delivery. To initiate an exchange:

  1. Contact our support team with your order number and reason for exchange.
  2. Ensure the item is unworn, unwashed, and in its original packaging with tags intact.
  3. Ship the item back as directed by our team.
  4. Once received and inspected, we’ll process your exchange or store credit.

Browse our full collection at Haus of Handmade and shop with confidence knowing we’re here to help.

Frequently Asked Questions

Does Haus of Handmade accept returns?

Haus of Handmade currently offers exchanges on eligible items. Items must be unworn, unwashed, and returned in original condition with tags intact. Please contact our support team to initiate the process.

How do I exchange an ethnic wear item at Haus of Handmade?

To exchange an item, contact our customer support with your order number and reason for exchange. Ensure the item is unused and in original packaging. Once we receive and inspect the returned item, we’ll process the exchange or issue store credit.

What if the size doesn’t fit after I receive my order?

If the size doesn’t fit, reach out to us promptly. We’ll guide you through the exchange process. To avoid sizing issues, always refer to the size chart on each product page and measure yourself accurately before ordering.

How long does delivery take for Haus of Handmade orders?

Since our pieces are handcrafted, delivery timelines may be slightly longer than fast fashion. Typical delivery time within India is 5–10 business days depending on your location and the product ordered. Custom or made-to-order pieces may take longer.